Privacy Policy

BEP Apartment Privacy Policy

At BEP Apartments, we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, and protect your data when you use our platform or services. We are dedicated to building a trustworthy community where your privacy is a priority.

By using BEP Apartments, you acknowledge and agree to the practices described in this Privacy Policy. If you are located in specific regions or using particular services, additional privacy terms may apply to you. We encourage you to review these supplemental policies to understand how we handle your data.

1. Information We Collect

1.1 Information You Provide to Us

When you use BEP Apartments, we may collect personal information that you provide directly to us, including:

• Account and Contact Information: This includes your full name, email address, phone number, postal address, profile photo, and any other details you provide while creating or managing your account.

• Identity Verification Information: To ensure security, we may request government-issued ID, a selfie, or other verification materials when necessary to verify your identity.

• Payment Information: If you make a reservation, we collect payment information, including your payment method details, billing address, and any necessary transaction data.

1.2 Information You Choose to Share

In addition to the required information, you may provide the following voluntarily:

• Additional Profile Details: This can include your gender, preferred language, location, or a description of yourself.

• Third-Party Information: If you share contact details of others or information about a co-traveler, we assume you have obtained consent from them to share their data with us.

• Biometric Data: With your consent and where permitted by law, we may collect biometric data like facial recognition for identity verification.

• Other Information: This includes responses to surveys, posts in forums, or customer service interactions. We may also collect health-related data if you share it.

1.3 Automatically Collected Information

When you interact with BEP Apartments, we may automatically collect certain data, such as:

• Geolocation Information: This may include your device's location (either precise or approximate) depending on your device settings.

• Usage Data: This includes details of your activity on the platform, such as searches, bookings, and page views.

• Device Data: This includes technical details like your IP address, device type, browser type, crash data, and unique identifiers.

• Cookies: We use cookies to enhance your experience. Please review our Cookie Policy for more details.

1.4 Third-Party Information

We may receive personal data from third parties, including:

• Social Media Platforms: If you link your account to third-party services like Google or Facebook, we may receive information from them as per your privacy settings.

• Background Checks: With your consent and as allowed by law, we may perform background checks or obtain criminal records.

• Financial Institutions: If you use a payment method like a bank transfer, we may receive relevant transaction details from your bank.

2. How We Use Your Information

We use the personal data we collect to provide, improve, and secure our services. Below are some of the ways we may process your information:

2.1 Provide and Improve Services

We may use your data to:

• Enable you to make bookings, payments, and communicate with other users.

• Personalize your experience based on your preferences and interactions.

• Send account-related updates and security notifications.

• Improve our platform by analyzing user activity and feedback.

2.2 Ensure Safety and Security

To protect you and our community, we may use your data to:

• Prevent fraud and security risks.

• Conduct background checks to verify the identity of users.

• Comply with legal obligations and address safety concerns.

2.3 Marketing and Advertising

With your consent, we may use your information to:

• Send you promotional materials and offers tailored to your interests.

• Display targeted advertisements based on your preferences.

2.4 Communications Review

We may analyze your messages and communications within BEP Apartments to:

• Prevent fraud and maintain platform security.

• Improve our services based on user feedback.

• Ensure compliance with our terms of service.

2.5 Payment Services

To process payments securely, we may use your data to:

• Detect and prevent fraud, money laundering, and other security threats.

• Ensure compliance with legal and financial regulations.

• Process and complete your payment transactions.

3. Data Retention

We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you delete your account, we will retain certain data as required by law or for legitimate business purposes.

4. Data Sharing and Disclosure

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• With trusted service providers who help us operate the platform.

• In response to legal requests or to protect our rights, property, and safety.

• With your consent or at your direction, such as when you share your data with co-travelers.

5. Your Rights

You have the right to access, update, or delete your personal data. If you wish to exercise these rights or have any concerns about how we handle your data, please contact us through the information provided below.

6. Security

We take reasonable measures to protect your personal data from unauthorized access, alteration, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the date at the top of this page.

8. Complying with the Law, Responding to Legal Requests, Preventing Harm, and Protecting Our Rights

8.1 Disclosure
We may disclose your personal information to courts, law enforcement agencies, government or public authorities, tax bodies, authorized third parties, or other Members, when we are legally required or permitted to do so. This may include situations where disclosure is necessary to:

• Comply with legal obligations,

• Fulfill a valid legal request such as a subpoena or court order,

• Address criminal investigations or suspected illegal activities,

• Enforce our agreements with Members (including our Terms, Policies, and other legal terms),

• Respond to legal claims or proceedings concerning BEP Apartments, and

• Protect the rights, property, or personal safety of BEP Apartments, its employees, Members, or the public.

8.2 Disclosure to Tax Authorities
In accordance with local laws, we may share Hosts' and Guests' information with relevant tax authorities for compliance purposes. For more details, please refer to our Help Center.

8.3 Governmental Registrations, Notifications, Permits, or Licenses
In jurisdictions where government registration, notification, or permits are required for Hosts, we may share your information with the appropriate authorities during the registration process or while your listing is active.

8.4 Notification of Legal Requests
When appropriate, we will notify Members of legal requests. However, we may not do so if:

• Providing notice is prohibited by the legal process,

• It would lead to harm or fraud risks,

• It would create a risk of injury or bodily harm to an individual or group, or

• It could expose BEP Apartments to legal risks.

8.5 Business Transfers
In the event of a merger, acquisition, or sale of assets, we may transfer your information as part of such a transaction. We will notify you before your personal data is transferred and subject to a new privacy policy.

9. Third-Party Partners and Integrations

9.1 Linking Third-Party Services
You can link your BEP Apartments account with third-party services, such as social networks. When you link accounts, the following may happen:

• Some information from the linked accounts may be published on your public profile,

• Information from these linked accounts may be stored and used for security, fraud prevention, and risk assessment,

• We may share your booking information with third-party travel partners or reward programs,

• Display and publication of linked information will depend on your account settings and permissions with BEP Apartments and the third-party service.

9.2 Third-Party Service Terms
BEP Apartments may provide links to third-party services, but we do not control or own these services. By using these services, you are providing your information to them, and your use will be governed by their privacy policies.

10. Your Rights

You have rights regarding your personal information as outlined in this section, depending on applicable law. To exercise your rights, please follow the instructions provided below. We may need to verify your identity before processing your request.

10.1 EU and Brazil Residents
To understand your rights under the General Data Protection Regulation (“GDPR”) and Brazil's General Data Protection Law (“LGPD”), please visit the relevant sections of our privacy policy.

10.2 China Residents
If you reside in China, please refer to the Privacy Supplement for China Users to learn more about your rights.

10.3 Managing Your Information
You can access and update some of your personal information through your BEP Apartments account settings. You are responsible for keeping this information accurate and up to date.

10.4 Access and Portability
In certain jurisdictions, you may have the right to request copies of your personal information or request that we send your data to another service provider, where feasible.

10.5 Erasure
You can request the deletion of your personal information in certain jurisdictions. Please note that we may retain data if necessary for:

• Legitimate Business Interests: such as preventing fraud or money laundering,

• Legal, Tax, Reporting, and Auditing Obligations: to meet legal requirements,

• Shared Information: Data shared with others, such as reviews, may remain visible, even after account deletion,

• Residual Copies: Data may remain in backup systems for a short period for security purposes.

11. Security

While perfect security cannot be guaranteed, we are committed to protecting your information through the continuous implementation of administrative, technical, and physical measures to prevent unauthorized access, loss, or alteration.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time, in compliance with applicable laws. Any changes will be posted with an updated “Last Updated” date. If significant changes are made, we will notify you by email at least thirty (30) days before they take effect. If you disagree with the revised policy, you can close your account. If you continue to use BEP Apartments after the new policy is in effect, you are agreeing to the changes.

13. Contact Information and Responsible BEP Apartments Entities

For questions or concerns about this Privacy Policy or how we handle your personal information:

• If you reside in the United States, please contact BEP Apartments Legal Privacy at [Insert Address] or email us at [Insert Email].

• For payment-related inquiries, refer to our Payments Terms of Service.

• For residents outside the United States, please contact your local controller.

14. Definitions

Terms not defined in this Privacy Policy carry the same meaning as in our Terms of Service.

15. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: BEP Apartments

For any questions regarding these Refund Policy, please contact us.

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